These Terms of Service govern your use of the Veranda Venues website, our concierge services, and any booking arranged through us. By browsing the collection, submitting an inquiry, listing a residence, or attending an event booked with us, you accept them. If you are agreeing on behalf of a company, production, or agency, you confirm you are authorised to bind that entity, and “you” means both you and it.

You must be at least eighteen years old to make a booking, and the person who signs must be present for the duration of the event. Our Privacy Policy forms part of these terms.

We are a curated marketplace and concierge. We do not own, manage, or operate the residences in the collection. When you book, you enter a licence to occupy the property for a defined period of hours, granted by the homeowner, on the terms of that property’s house rules and this document. A booking is not a tenancy, it creates no leasehold interest, and it confers no right of residence beyond the hours reserved.

What we do take on is real: we vet every home before it joins the collection, we photograph it ourselves, we verify insurance and permits, we hold your funds until the day of the event, and we act as your representative with the homeowner from first inquiry to final walkthrough.

An inquiry is free and non-binding. Submitting one does not hold a date. Availability shown on a listing is indicative until our concierge confirms it with the homeowner, ordinarily within one business day.

Rates are quoted per hour with a minimum booking period set by each property. Your quote will show every component before you commit; we do not add charges after signature except for overtime, damage, or extras you request on the day.

Payments are processed by a third-party provider; we never hold your card details. Bookings above a threshold set at quote may require wire transfer. Applicable taxes and any municipal permit fees are shown separately.

Unless a property states otherwise on its listing, the following schedule applies from the date of written cancellation. The service fee is refundable only where we cancel.

If a homeowner cancels, or the residence becomes unavailable or unfit, we will offer you a comparable home at no additional cost or a full refund of everything paid, including the service fee. Where a wildfire evacuation order, mandatory power shutoff, flood, earthquake, or government restriction makes the event unlawful or unsafe, either party may cancel and we will refund all sums other than third-party costs already unavoidably incurred, or credit them toward a future date at your election.

Each residence publishes its own rules, and they take precedence over general expectations. The following apply everywhere in the collection.

The organiser is responsible for the conduct of every guest, vendor, and crew member they bring. Veranda Venues or the homeowner may end an event in progress, without refund, where there is a serious breach, a safety risk, or unauthorised commercial filming.

Every booking requires event liability insurance of at least one million dollars per occurrence, naming the homeowner and Veranda Venues as additional insured, filed before the address is released. Productions must additionally carry workers’ compensation and equipment cover. Day-of policies are inexpensive and our concierge can point you to providers.

A joint walkthrough is conducted at arrival and departure, photographed by both sides. Damage beyond ordinary wear is deducted from the security deposit against documented cost; where it exceeds the deposit, the organiser is liable for the balance. Claims must be raised by the homeowner within seventy-two hours of departure with photographic evidence, and you will always be shown that evidence and given a chance to respond before any deduction.

Personal photography is welcome. Commercial photography, film, television, and branded content require a production booking and written consent, and the property may not be identified by address, name, or recognisable exterior without the homeowner’s permission. Drone operation requires separate approval and a licensed pilot.

We will not publish images of your event, name you as a client, or confirm your booking to press without your written permission. The same discretion runs in both directions: we ask that you extend it to the homeowner.

By listing a residence you confirm that you own it or are authorised to licence it, that doing so complies with your mortgage, insurance, HOA, and local ordinances, and that you hold any permit your municipality requires. You are responsible for the accuracy of your listing, for maintaining the home in the condition photographed, and for disclosing security cameras, construction, and any hazard.

Confirmed dates must be honoured; repeated cancellation is grounds for removal from the collection. Payouts are released within seven business days of the event, less our commission. You may remove a listing at any time, subject to bookings already confirmed. You grant us a licence to use photography we commission of the property for marketing while you remain in the collection.

You may not scrape, index, or reproduce our listings or photography; attempt to identify a property’s address before it is released; contact a homeowner to circumvent our fees; misrepresent your event, guest count, or use; resell or sublicence a booking; or interfere with the security of the site. Circumventing a booking after being introduced through Veranda Venues entitles us to the full commission that would have been due.

The Veranda Venues name, wordmark, site design, written descriptions, and commissioned photography are ours or our licensors’ and may not be used without permission. Content you submit — reviews, images, event details — remains yours; you grant us a non-exclusive licence to display it in connection with the service, revocable by deleting it.

The service is provided with reasonable care and skill, but the condition, safety, and legality of each residence remain the homeowner’s responsibility, and the conduct of your event remains yours. To the fullest extent permitted by law, Veranda Venues is not liable for indirect or consequential loss, loss of profit, or loss of enjoyment, and our total liability arising from any booking is limited to the amount you paid us for that booking. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded — and if you are a consumer, your statutory rights are unaffected.

You agree to indemnify Veranda Venues and the homeowner against claims arising from your event, your guests, or your vendors, other than those caused by our own negligence.

Tell us first. Almost everything is resolved by a phone call with the concierge, and we will always try that before anything formal. If a dispute remains after thirty days, the parties will attempt mediation in Santa Barbara County, California, before commencing proceedings. These terms are governed by the laws of the State of California, and the state and federal courts of Santa Barbara County have exclusive jurisdiction.

If any provision is held unenforceable, the rest survives. Our failure to enforce a term is not a waiver of it. You may not assign your booking without our consent. These terms, your booking confirmation, and the property’s house rules are the entire agreement between us; where they conflict, the booking confirmation prevails. We may amend these terms, and will email anyone with an active booking at least fourteen days before a material change takes effect — confirmed bookings are always governed by the version in force when they were made.